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​​​​​Accessing Information

The Public Safety Business Agency processes right to information requests for the Office of the Inspector-General Emergency Management.

The Queensland Right to Information Act 2009 and the Information Privacy Act 2009 commenced in July 2009. The Acts provide the community with a legally enforceable right to access documents subject to a limited number of exemptions.

If you are seeking access to your own personal information, you can apply under the Information Privacy Act 2009​​. If you are seeking access to non-personal information, or the personal information of a person other than yourself, you should apply under the Right to Information Act 2009.

An application must:

  • be in the approved form;
  • provide sufficient information concerning the document(s) as is reasonably necessary to enable a responsible officer of the agency to identify the document(s); and
  • specify an address for notification of a decision.

Where an application is made for documents that concern your personal information, certified identification will be required before documents can be released. An example of appropriate identification is a photocopy of your birth certificate, passport or driver's licence. The document must be certified by a qualified witness as being a correct copy of the original document.

A qualified witness means:

  1. a lawyer or notary public; or
  2. a commissioner for declarations; or
  3. a justice of the peace.

You can apply for documents in the following methods:

Fees and charges

Application fee

An application for access under the Right to Information Act 2009 has a mandatory application fee of $46.40. This fee cannot be waived and must be paid before your application can be processed.

There is no application fee payable for an application under the Information Privacy Act 2009. However an application under the Information Privacy Act 2009 may be dealt with under the Right to Information Act 2009 if you seek access to non-personal information or information which does not concern your personal information.

Processing charges

In addition to the application fee, applications for documents that do not relate to your personal affairs may also attract additional charges for time spent by staff in searching for and processing the documents applied for. The charges that apply are $7.20 for each 15 minutes or part thereof.

Access charges

A photocopy fee of twenty five (25) cents applies to each photocopied single sided non-personal document. If access is sought by way of inspection of the documents, a charge of $7.20 for each 15 minutes or part thereof is payable.

You may not have to pay the processing and copy charges if you have a:

  • Centrelink Health Care Card;
  • Centrelink Pensioner Concession Card; or
  • Veterans Affairs Pensioner Concession Card.

Form of Payment

Applications and payments can be made online at Alternatively, cheques or money orders payable to the Public Safety Business Agency are also accepted.​

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​Time taken to process applications

You will receive either written or verbal acknowledgement from the Right to Information and Privacy within 10 business days of your application being received. Generally you will receive a final response to your application within 25 business days of the Agency receiving your application. If a document you requested is from another party, for example another government agency or someone who may have concerns with the release of the information, consultation with this other party may be required. In these circumstances the Agency has an additional 10 business days to finalise your application.

Reviewing a decision

Internal Review

To apply for an internal review of a decision you must apply in writing within 20 business days of receiving the decision.

Applications for internal review should be addressed to:

Governance and Performance Unit
Public Safety Business Agency
GPO Box 2336

Your internal review application will then be referred to a senior officer for decision.

External Review

If you are not satisfied with the decision made by the agency, either on your original RTI or IP application or at internal review, or the agency did not make a decision within the required timeframe, you may apply to have the decision externally reviewed by the Information Commissioner.

Application for external review must:

  • be in writing
  • be made within 20 business days from the date stated on the decision notice 
  • provide an address 
  • give details of the decision for review; and
  • be lodged with the OIC by one of the following methods: 
    • In person: Level 8, 160 Mary St, Brisbane
    • By post: PO Box 10143, Adelaide Street, Brisbane, Qld, 4000
    • By fax: (07) 3405 1122

    Applications for external review should be addressed to:

    Office of the Information Commissioner
    PO Box 10143
    Adelaide Street
    BRISBANE Qld 4000​​