Time taken to process applications
You will receive either written or verbal acknowledgement from the Right to Information and Privacy within 10 business days of your application being received. Generally you will receive a final response to your application within 25 business days of the Agency receiving your application. If a document you requested is from another party, for example another government agency or someone who may have concerns with the release of the information, consultation with this other party may be required. In these circumstances the Agency has an additional 10 business days to finalise your application.
Reviewing a decision
To apply for an internal review of a decision you must apply in writing within 20 business days of receiving the decision.
Applications for internal review should be addressed to:
Governance and Performance Unit
Public Safety Business Agency
GPO Box 2336
BRISBANE QLD 4001
Your internal review application will then be referred to a senior officer for decision.
If you are not satisfied with the decision made by the agency, either on your original RTI or IP application or at internal review, or the agency did not make a decision within the required timeframe, you may apply to have the decision externally reviewed by the Information Commissioner.
Application for external review must:
- be in writing
- be made within 20 business days from the date stated on the decision notice
- provide an address
- give details of the decision for review; and
- be lodged with the OIC by one of the following methods:
- In person: Level 8, 160 Mary St, Brisbane
- By post: PO Box 10143, Adelaide Street, Brisbane, Qld, 4000
- By fax: (07) 3405 1122
Applications for external review should be addressed to:
Office of the Information Commissioner
PO Box 10143
BRISBANE Qld 4000