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Your feedback helps us to deliver quality services.
The Office of the Inspector-General of Emergency Management (IGEM) is committed to ensuring a positive complaint management environment. If you are dissatisfied with the service provided or made by the IGEM staff, we encourage you to let us know through the below communications channels. Anonymous complaints are given the same consideration as other complaints.
Lodging a complaint
Complaints regarding the service delivery, actions and decisions of the IGEM are managed by our office.
Complaints can be made by:
- sending an email to igem.info@igem.qld.gov.au
- writing to the Office of the IGEM addressed to Complaints Management, Office of the Inspector-General of Emergency Management, PO Box 12068 George Street Brisbane, Queensland 4003.
Information on complaints procedures and how to lodge a complaint are available at Complaints process | Queensland Government (www.qld.gov.au)
Complaints management
The Office of the Inspector-General of Emergency Management is subject to the Information Privacy Act 2009 (IP Act) which is designed to protect all forms of personal information from being lost, misused or inappropriately modified or disclosed. Information on how the Office of the IGEM treats personal information can found in our Privacy statement.
Additional information about Privacy Principles is available from the Office of the Information Commissioner’s website.
